Thank you for choosing Kelvin Haus for your clothing needs. This Shipping Policy outlines important information regarding shipping, delivery, and related procedures. Please read this policy carefully before making a purchase. By using our services, you agree to comply with the terms outlined below.

1. Shipping Methods and Delivery Time:

a. We offer shipping services to locations within the United Arab Emirates (UAE) and internationally, as specified during the checkout process.

b. The estimated delivery time is provided for each product and may vary depending on factors such as product availability, shipping destination, and shipping method chosen.

c. We strive to process and ship orders promptly. However, please note that delays may occur due to unforeseen circumstances or high order volumes.

2. Shipping Rates and Charges:

a. Shipping rates are calculated based on factors such as the shipping destination, package weight, and shipping method selected. The shipping charges will be displayed during the checkout process.

b. For domestic (UAE) orders, applicable taxes or customs duties, if any, will be included in the shipping charges.

c. International orders may be subject to additional customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and may vary depending on the country's regulations.

3. Order Processing and Tracking:

a. Once your order is placed and payment is confirmed, we will process and prepare your order for shipment.

b. You will receive an order confirmation email containing the details of your purchase, including the tracking information, once your order has been shipped.

c. You can track the status of your shipment using the provided tracking number through our website or the designated shipping carrier's website.

4. Shipping Address:

a. Please ensure that the shipping address provided during checkout is accurate, complete, and up to date. We will not be responsible for undeliverable shipments due to incorrect or incomplete addresses provided by the customer.

b. If you need to make any changes to the shipping address after placing the order, please contact our customer support team immediately. We will do our best to accommodate your request, provided the order has not yet been shipped.

5. Order Tracking and Delivery:

a. It is the customer's responsibility to track the shipment using the provided tracking number and to ensure someone is available at the shipping address to receive the package.

b. If a delivery attempt is unsuccessful, the shipping carrier will usually make additional attempts or leave a notice for pickup at a designated location. Please follow the instructions provided by the shipping carrier in such cases.

c. If you encounter any issues with tracking or delivery, please contact our customer support team for assistance. We will work with you and the shipping carrier to resolve the matter as efficiently as possible.

6. Shipping Restrictions:

a. We adhere to all applicable shipping regulations and restrictions, both domestic and international. Certain items may be subject to specific shipping restrictions based on their nature or destination. If your order includes any restricted items, we will notify you and provide alternatives or cancel the respective items if necessary.

7. Lost or Damaged Shipments:

a. In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to initiate a claim and resolve the issue as promptly as possible.

b. For damaged shipments, it is important to document the damage by taking photographs and keeping any relevant packaging materials. This will assist in the claims process.

8. Changes to Shipping Policy:

a. We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on our website, and the revised date will be indicated at the top. By making a purchase, you acknowledge and agree to the terms outlined in this policy.

If you have any further questions or need assistance regarding our shipping policy, please reach out to our customer support team at [insert contact details]. Thank you for shopping at Kelvin Haus!