1. Returns

We currently only offer free exchanges within the United Arab Emirates. 

2. Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 14 days from the date of delivery. To be eligible for a return, the item(s) must be unused, in the same condition as received, and in the original packaging. All returns from outside of United Arab Emirates will be applicable for a courier cost as given by our international delivery partners 

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team within 14 days from the date of delivery to notify us about your return request.
   
2. Pack the item(s) securely in the original packaging and include any accessories or tags.
   
3. Ship the package to the provided return address. We recommend using a trackable shipping method for your return.
   
4. Once we receive and inspect the returned item(s), we will process your refund.

4. Refund

Upon approval of your return, we will issue a refund to the original payment method used for the purchase. Please allow for up to 7 business days for the refund to be processed. The refunded amount will exclude any shipping charges and non-refundable items (if applicable).

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will gladly assist you and provide a resolution, including a refund or replacement.

6. Non-Refundable Items

Certain items are non-refundable and cannot be returned, including:

• Gift cards
• Intimate or sanitary goods
• Customized or personalized items

7. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction.

Note: Please ensure that all returned items are properly packaged to prevent damage during transit. We recommend using a reliable shipping service with tracking capabilities to ensure the safe return of the items.