We accept returns within 14 days from the date of delivery. The item(s) must be unused, in the same condition as received, and in the original packaging.

We currently only offer free exchanges within the United Arab Emirates.

To initiate a return, please contact our customer support team within 14 days from the date of delivery. They will guide you through the return process and provide you with the necessary instructions.

If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you and provide a resolution, which may include a refund or replacement.

Yes, certain items are non-refundable, including gift cards, intimate or sanitary goods, and customized or personalized items. Please review our refund policy for more details.

If you have any questions or concerns about our refund policy or need further assistance, please get in touch with our customer support team. You can reach us through hello@kelvinhaus.com