FAQ
FAQ
What is your return policy?
We accept returns within 14 days from the date of delivery. The item(s) must be unused, in the same condition as received, and in the original packaging.
Do you offer exchanges?
Currently, we do not offer direct exchanges. If you need a different size, color, or style, please return the item(s) following our return policy and place a new order for the desired item(s).
How can I initiate a return?
To initiate a return, please contact our customer support team within 14 days from the date of delivery. They will guide you through the return process and provide you with the necessary instructions.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you and provide a resolution, which may include a refund or replacement.
Are certain items are non-refundable?
Yes, certain items are non-refundable, including gift cards, intimate or sanitary goods, and customized or personalized items. Please review our refund policy for more details.
What if I have more questions?
If you have any questions or concerns about our refund policy or need further assistance, please get in touch with our customer support team. You can reach us through hello@kelvinhaus.com